Description

AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers.

How AfterShip Returns users win:

• Recapture revenue with exchanges
  Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations.
• Reduce operational costs
  Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard.
• Improve the returns experience
  Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation.

“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”

Nikolas Callas, Director of Operations
Marc Nolan

What users can accomplish with just one integration:

• Sync order data directly from WooCommerce
  Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions.
• Automate processing via conditional workflows
  Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.
• Encourage exchanges with AI & incentives
  Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.
• Customize & brand the shopper experience
  Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency.
• Leverage analytics for data-driven decisions
  Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.

“We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.”

Sarah D, Customer Service and Retention Manager
Lumē

Features that our merchants depend on:

• Exchange for other items
• Incentivized exchanges
• In-store returns
• Returns management dashboard
• Automated routing rules
• Return eligibility rules
• Automated and conditional resolutions
• Question-based workflows
• Analytics dashboard
• Branded returns page
• Returns status notifications
• 300,000+ drop-off locations
• Single or multi-package labels
• Green returns
• Global carrier network
• 20+ platforms, including Klaviyo, Gorgias, and Shipbob
• Returns API and Webhook