Description
This extension allows shoppers to be able to send different types of messages to the shop owner (seller) directly from their Individual Account page. The types of messages include; product-related messages, order-related messages, refund-related messages, and dispute-related messages. The shop owners are also alerted by email on receiving new messages from shoppers.
SUPPORTED LANGUAGES
This plugin support multiple languages: ENGLISH, FRENCH, CHINESE, TURKISH
An inside look:
KEY FEATURES (CUSTOMERS)
ALLOW USERS INQUIRE: Customers can inquire on any product from the product page.
PRODUCT PAGE CTA: Insert and customize CTA section on products page
CUSTOMER INBOX SECTION: Customers get an ‘inbox’ tab on their “My Account” page, where they can use to communicate with store admin
KEY FEATURES (STORE OWNER)
TICKET BASED MESSAGE MANAGEMENT: Manage your correspondence as tickets and keep try of latest messages with ease.
TICKET STATUS: Moves ticket across different status and keep track of changes: OPEN|CLOSED|ARCHIVED
ASSIGN TO OTHERS: Easily assign messages to other team members
ACCESS CONTROL: Control which admin user has access to your store messages
SEND MESSAGES: Quick send out messages to any of your contact or new email address
NOTIFY CLIENTS OF NEW PRODUCTS: Got new stock? Easily notify customer who have purchased similar in the past of new store
AUTO-RESPOND SETUP: Setup automated store responses to messages from customers