Description
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized
Guest submission is fully supported. Customers do not need an account to create or manage support tickets
Sequential ticket numbers
Email notifications keep customers, admins and support agents up to date with recent ticket events
Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence
Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer
A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies
Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created
Ability to restrict access to individual knowledge base articles to logged in users only
Auto assign new tickets to agents based on current ticket count, or randomly
Tracks an agents status so you can see if they are online or offline
Ability to assign tickets to multiple agents
Add agents to departments and have assign to departments
A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more
Numerous template tags enable you to easily add ticket related content into email notifications
Private ticket notes that are visible to agents only
Restrict which tickets an agent can view. i.e. Just those to which they are assigned
Group customers within a company
Customers can access tickets created by other members of their company
Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles
Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers
Built in SPAM protection
Customer portal enabling access to existing and historic tickets
Truly versatile – A bunch of hooks and filters for our developer friends
A growing number of extensions to provide even more functionality and customization options
More information can be found at https://kb-support.com/.
Further enhance the features and functionality of KB Support with paid extensions such as:
Email Support – Management of tickets via email for agents and customers. Automation via email for agents.
Easy Digital Downloads Integration – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution
WooCommerce Integration – Integrate KB Support with your WooCommerce store providing a seamless support solution
Zapier – Connect with thousands of 3rd party applications via zapier.com and fully automate your workflows
Knowledge Base Integrations – Fully integrate KB Support into your existing knowledge base solution
Ratings & Satisfaction – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles
Reply Approvals – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies
Canned Replies – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most
Custom Ticket Status – Define your own ticket statuses and enable email notifications when a ticket enters the status
Email Signatures – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers
MailChimp Integration – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support
Follow this plugin on GitHub
Languages
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