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Best WordPress Help Desk Plugins

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  • Customizable Interface
  • Ajax-Based System
  • Agent Performance Reports
  • Automated Workflow
  • Versatile Support Forms
  • Attachment Handling
  • Zendesk Integration
  • Unlimited Agents
  • Advanced Reporting Tools:
  • Well documented
  • Read more
  • Help Scout Forms Shortcode
  • Help Scout Forms Anywhere
  • Organized Support Management
  • Track Conversations from "My Account"
  • Convert Blog Comments to Conversations
  • Centralized Customer Support
  • Well documented
  • Read more
  • Ticketing System
  • Effortless Ticket Creation
  • Ticket Tracking
  • In-Admin Ticket Creation
  • Blog Post Comment to Ticket
  • Product Synchronization
  • Seamless Freshdesk Integration
  • Forum Integration
  • Well documented
  • Read more
  • AI-Powered Enhancements
  • Ticket Summary
  • Text Enhancements
  • Customization
  • Tags & Custom Fields
  • Ticket Management
  • Rich Text Area
  • Clean Dashboard
  • Automated Workflows
  • Bulk Actions
  • 3,000+ Apps via Zapier
  • Team Collaboration
  • Well documented
  • Read more
  • Chat Tools
  • Tagging System
  • Integration with WSDesk
  • AI Integration
  • ChatGPT Integration
  • Dialogflow Integration
  • WooCommerce Integration
  • Chat Widget Customization
  • Monitor Live Visitors
  • Multiple Agents Support
  • Chat History
  • Mobile Responsive
  • Raise Support Tickets
  • Well documented
  • Read more
  • 200+ Integrations
  • Chat tools
  • Reports & analytics
  • Sales & ecommerce
  • Chat widget customization
  • Team management
  • LiveChat APIs
  • AI Features
  • Well documented
  • Read more
  • Automation
  • Real-time Analytics
  • Transcript Insights
  • Customizable Chatbox
  • PowerUps
  • Team Management
  • Seamless Integrations
  • Well documented
  • Read more
  • Continuous Monitoring
  • Cross-Platform Compatibility
  • Customization and Branding
  • Advanced Reporting
  • Ticketing System
  • Security and Control
  • Multilingual Support
  • Well documented
  • Read more

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Best WordPress Help Desk Plugins Index

Finding the Best WordPress Help Desk Plugins for Your Business

In the dynamic ecosystem of online business, providing stellar customer service is pivotal. It’s here that the best WordPress Help Desk plugins come to play, aiding businesses in streamlining their customer service processes. But how do you find the right one? Dive into our comprehensive guide to find out.

Why Consider WordPress Help Desk Plugins

The inception of any outstanding website starts with the right set of tools. Here, we unravel the various benefits that integrating the best WordPress Help Desk plugins can bring to your business.

The Role of Help Desk Plugins

Help Desk Plugins act as a catalyst in enhancing the customer service experience, offering a centralized platform to manage customer queries, tickets, and more.

Enhancing User Experience

Understand how help desk plugins can refine the user experience, fostering improved relations between the business and its customers.

Features to Consider While Choosing the Best WordPress Help Desk Plugins

Embark on the journey to find the most optimal help desk plugin by exploring the quintessential features that they should possess.

Integration with Existing Tools

Delve into the necessity of choosing a plugin that integrates seamlessly with your existing WordPress tools and functionalities.

Automated Responses

A feature not to be missed, automated responses aid in swiftly addressing customer queries, enhancing efficiency manifold.

Setting Up Your WordPress Help Desk Plugin: A Beginner’s Guide

Are you new to WordPress plugins? Worry not. This section provides a step-by-step guide to set up your WordPress help desk plugin seamlessly.

Benefits of Opting for the Best WordPress Help Desk Plugins

Witness a remarkable change in your business operations with the integration of the best WordPress help desk plugins. Let’s explore the plethora of benefits they offer.

Improved Efficiency

Discover how help desk plugins can streamline operations, fostering improved efficiency in handling customer queries.

Cost-Effective Solution

Learn how investing in a robust help desk plugin can be a cost-effective solution, reducing manpower while enhancing service quality.

Frequently Asked Questions (FAQs)

Find answers to the most commonly asked questions about WordPress help desk plugins.


As we wrap up, it is evident that opting for the best WordPress Help Desk plugins can be a transformative decision for your business. Leverage this guide to make an informed choice and steer your business towards heightened customer satisfaction and streamlined operations.

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Advanced description of the Best WordPress Help Desk Plugins


WSDesk: Revolutionizing WooCommerce Customer Support

Overview: WSDesk is a dynamic plugin tailored for WooCommerce stores, aiming to streamline the customer support process. Unlike many cloud-based solutions, WSDesk ensures data privacy and offers a plethora of features even in its free version. It’s designed to enhance the efficiency of managing customer queries, ensuring a seamless experience for both store owners and customers.

Key Benefits:

Data Control: WSDesk provides store owners with complete control over their data, a crucial aspect in the ever-evolving eCommerce landscape.
Seamless Integration: It integrates effortlessly with WooCommerce, making report management and ticket handling a breeze.
Cost-Effective: With a feature-rich free version and affordable premium licenses, WSDesk ensures quality support doesn’t break the bank.
Highlight Features:

Email Piping: Convert emails into support tickets effortlessly, ensuring no customer query goes unnoticed.
Ajax-Based System: As customers type their queries, WSDesk suggests similar issues, enhancing user experience.
Customizable Interface: The user-friendly interface can be tailored to fit the unique needs of each store.
Agent Performance Reports: Monitor the efficiency and performance of support agents over specific time frames.
Automated Workflow: Custom ticket fields and triggers automate the ticket assignment process, optimizing workflow.
Versatile Support Forms: Customize support forms to cater to the specific needs of your store.
Attachment Handling: Easily manage and attach files to tickets, ensuring comprehensive support.
Zendesk Integration: Seamlessly import Zendesk tickets into WSDesk, making the transition smooth.
Unlimited Agents: No restrictions on the number of agents, ensuring scalability as your business grows.
Advanced Reporting Tools: Comprehensive analytics tools make understanding store metrics straightforward.

Conclusion: WSDesk stands out in the crowded market of customer support plugins due to its comprehensive features, user-friendly interface, and cost-effectiveness. Whether you’re a small store owner or a large enterprise, WSDesk ensures that your customer support is top-notch, leading to enhanced customer satisfaction and loyalty.

Price $99 1

WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin


WooCommerce Help Scout Integration: Enhancing Customer Support

Overview: WooCommerce Help Scout is an integration tool that seamlessly connects your WooCommerce store with the Help Scout mailbox. This ensures that your customers can easily request assistance related to their orders and receive timely responses.

Key Benefits:

Boosted Customer Satisfaction: With 73% of eCommerce customers preferring chat options over traditional methods, integrating Help Scout can significantly enhance customer satisfaction.
Increased Revenue: Trustworthy and efficient support can lead to increased customer trust, which in turn can boost sales.
Organized Support Management: Help Scout’s user-friendly interface ensures that managing and responding to customer queries is streamlined and efficient.
Key Features:

Help Scout Forms Anywhere: Using the shortcode [wc_help_scout_form], you can embed a Help Scout form anywhere on your WooCommerce website. This form is also customizable to match your site’s aesthetics.
Initiate Conversations from Orders: Within the WooCommerce order view, a Help Scout form allows store owners to quickly start a conversation related to a specific order.
Track Conversations from “My Account”: Customers can easily view and respond to their ongoing conversations directly from their “My Account” page.
Convert Blog Comments to Conversations: If a customer leaves a comment on a blog post, store owners can effortlessly convert that comment into a Help Scout ticket, ensuring no query is overlooked.
Centralized Customer Support: All customer queries, feedback, and tickets are consolidated within Help Scout, making it easy for store owners to manage and respond.
Conclusion: The WooCommerce Help Scout integration is an essential tool for online store owners who prioritize efficient and organized customer support. By providing customers with an easy-to-use platform to raise queries and by centralizing support management for store owners, this integration ensures a smooth and satisfying support experience for both parties.

Price $99

WooCommerce Help Scout


WooCommerce Freshdesk Integration: Streamlining Customer Support

Overview: WooCommerce Freshdesk is a powerful integration tool that bridges your WooCommerce store with the Freshdesk help desk platform. This integration ensures that your customers receive timely and efficient support directly from your online store, enhancing their overall shopping experience.

Key Features for Customers:

Effortless Ticket Creation: Customers can swiftly create a new ticket related to their orders without navigating away from your store.
Active Ticket Tracking: Within the “My Account” section, customers can view a list of their active Freshdesk tickets, keeping them updated on the status of their queries.
Key Features for Store Owners:

In-Admin Ticket Creation: While viewing an order in the WordPress admin, store owners can initiate a new ticket, streamlining the support process.
Blog Post Comment to Ticket: Convert a comment from a blog post into a ticket directly from the WordPress admin, ensuring no query goes unnoticed.
Product Synchronization: Connect and synchronize your WooCommerce products with forum and solution categories in Freshdesk. This ensures that product-related queries are categorized appropriately in the helpdesk.
Seamless Freshdesk Integration: Freshdesk is a comprehensive helpdesk solution that encompasses a ticketing system, a discussion forum, and a solutions center (knowledge base). The WooCommerce Freshdesk integration ensures:

Forum Integration: Each of your WooCommerce products can be connected to a specific forum category in Freshdesk, allowing customers to discuss product-related topics.
Solutions Center Integration: Products can also be linked to solution center categories in Freshdesk, providing customers with a knowledge base of product-related solutions and FAQs.
Ticketing System: The core of the integration, customers can create and track tickets directly from your WooCommerce store, ensuring they receive timely support.
Conclusion: The WooCommerce Freshdesk integration is a must-have for online store owners who prioritize customer support. By offering a seamless support experience directly from the store, you not only enhance customer satisfaction but also build trust and loyalty. Whether it’s creating tickets, accessing the knowledge base, or participating in product discussions, this integration ensures your customers have all the support tools they need at their fingertips.

Price $79

WooCommerce Freshdesk


HelpDesk: Your Ultimate Support Solution

Overview: HelpDesk is designed to streamline your customer service operations, offering a suite of tools that make daily support tasks efficient and user-friendly. With its AI-powered features, customizable templates, and a focus on teamwork, HelpDesk ensures that both your support team and your customers have a seamless experience.

Key Features:

AI-Powered Enhancements:

Ticket Summary: Get concise summaries of lengthy tickets to quickly grasp the issue.
Text Enhancements: Improve communication with AI-driven text suggestions and corrections.

Multiple Email Templates: Tailor your email templates for different teams or scenarios.
Custom Fields: Add specific fields to tickets to capture all necessary information.
Ticket Management:

Statuses & Priorities: Categorize tickets based on urgency and type.
Tags & Custom Fields: Add relevant tags and fields to better organize and address tickets.
Rich Text Area: Enhance your replies with formatted text, images, links, and even screen recordings.
Clean Dashboard: Use Archive, Spam, and Trash folders to declutter your workspace.

Automated Workflows: Set up rules to automate repetitive tasks, ensuring faster response times.
Canned Responses: Store and use pre-written responses for common queries.
Bulk Actions: Handle multiple tickets simultaneously with bulk actions.
Integrations: Connect with over 3,000 apps via Zapier to further automate your processes.
Team Collaboration:

Ticket Assignment: Distribute tickets among team members based on expertise or availability.
Collision Detection: Prevent multiple agents from working on the same ticket simultaneously.
Team Roles: Assign roles (agent, admin, viewer) to team members based on their responsibilities.
Mentions & Followers: Tag team members in tickets for collaboration or to keep them in the loop.

Efficiency: With automation and AI features, reduce manual tasks and focus on complex issues.
Teamwork: Collaborate seamlessly with team members, ensuring a unified approach to customer support.
Flexibility: Customize your dashboard, templates, and fields to fit your unique business needs.
Customer Satisfaction: Provide timely and accurate responses, leading to happier customers.
Conclusion: HelpDesk is not just a ticketing system; it’s a comprehensive solution that empowers support teams to deliver exceptional customer service. Whether you’re a small business or a large enterprise, HelpDesk is equipped to handle your support needs efficiently.

Price $29/mo



WSChat – ELEX WordPress Live Chat Plugin: A Comprehensive Overview


WSChat, exclusively designed for WordPress, is a dynamic live chat plugin that facilitates seamless interaction between businesses and their customers. With AI integration, real-time monitoring, and a plethora of other features, WSChat is the ultimate tool for enhancing customer engagement and support on your website.

Key Features:

Chat Tools:

Real-time Interaction: Engage with visitors instantly and provide timely assistance.
Tagging System: Convert customer opinions into potential enhancements by tagging significant conversations.
Integration with WSDesk: Convert chat concerns into trackable tickets using WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin.
AI Integration:

ChatGPT Integration: Generate professional auto-responses using OpenAI ChatGPT.
Dialogflow Integration: Set up automatic replies using Dialogflow by Google, ensuring 24/7 customer support.
WooCommerce Integration:

Customer Insights: View customer details, recent orders, and purchase history during chat sessions.
Customization & Compatibility:

Chat Widget Customization: Personalize the chat widget to align with your website’s theme.
Plugin Compatibility: Developed on a unified framework, ensuring compatibility with other ELEXtensions plugins.
Advanced Features:

Monitor Live Visitors: View active users on your website and initiate chats proactively.
Multiple Agents Support: Add or remove agents from a conversation as needed.
Chat History: Access old chat conversations anytime.
Customizable Pre-Chat Form: Gather essential information from users before initiating a chat.
Exclusion Settings: Choose specific pages where the chat widget should not appear.
Mobile Responsiveness:

Smooth User Experience: AJAX-based and mobile-responsive design ensures a seamless experience across devices.
Support & Integration:

Raise Support Tickets: Seamlessly convert chat queries into support tickets with WSDesk integration.
Plugin Compatibility: Designed to work effortlessly with other popular plugins on the market.


WSChat – ELEX WordPress Live Chat Plugin is a comprehensive solution for businesses looking to enhance their online customer support. With its intuitive design, AI integration, and extensive customization options, WSChat ensures that businesses can provide top-notch customer service, leading to increased satisfaction and loyalty. Whether you’re a small business or a large enterprise, WSChat is the tool you need to elevate your customer interactions on WordPress.

Price $69

WSChat – ELEX WordPress Live Chat Plugin


LiveChat: Revolutionizing Customer Interactions


In the digital age, instant communication is key to business success. LiveChat offers a comprehensive suite of tools designed to enhance customer interactions, streamline workflows, and boost sales. Here’s a detailed look at what LiveChat brings to the table:

Core Features:

Chat Tools:

Message Sneak-Peek: Get a glimpse of customer messages before they send them.
Canned Responses: Pre-defined replies for faster responses.
Rich Messages & File Sharing: Enhance communication with multimedia.
Chat Archives & Transcripts: Store and access past interactions.
Notifications & Ratings: Stay updated and gather feedback on chat quality.
Messaging Channels:

Multi-Platform Support: From Chat widget to Facebook, Instagram, WhatsApp, and more.
In-Chat Voice & Video: Offer real-time voice and video support.
SMS & Email Integration: Broaden your communication channels.
Chat Widget Customization:

Agent Profiles & Languages: Personalize your chat interface.
Accessibility & Boosters: Ensure everyone can access your chat.
Reports & Analytics:

Data Summary & Export: Comprehensive insights at your fingertips.
Agent & Customer Reports: Understand performance and customer behavior.
Sales & Ecommerce:

Product Cards & Integrations: Showcase products directly in the chat.
Goals & Sales Tracker: Monitor and achieve your sales targets.
AI Features:

Automated Responses: AI-driven replies for instant support.
Hassle-Free Support: Let AI handle routine queries, freeing up agents for complex issues.
Customer Engagement:

Targeted Messages & Eye-Catchers: Draw attention and engage visitors.
Routing Rules & Availability: Ensure customers reach the right agent.
Team Management:

Agent Accounts & Roles: Manage your team effectively.
Chat Supervision & Limits: Oversee interactions and manage workload.

Encryption & Data Storage: Protect customer data.
Access Restriction & Compliance: Ensure only authorized access.
LiveChat APIs:
Customer SDK & Webhooks: Customize and integrate as per your needs.


Seamless Integration: Connect LiveChat with over 200+ apps to optimize your workflow.
Enhanced Customer Experience: Offer real-time support, leading to increased satisfaction and loyalty.
Data-Driven Decisions: Use analytics to understand customer behavior and improve service quality.
Boost Sales: Engage customers proactively, leading to higher conversions.


LiveChat is not just a chat tool; it’s a comprehensive platform designed to revolutionize customer interactions. Whether you’re a startup or a large enterprise, LiveChat offers features that cater to your needs, ensuring that you’re always connected with your customers. With a free 14-day trial and no credit card requirement, it’s time to experience the future of customer communication with LiveChat.

Price $20/mo



Olark Live Chat: Streamlining Customer Interactions for Better Business Outcomes


In today’s fast-paced digital world, immediate and efficient customer interactions are paramount. Olark offers a comprehensive live chat solution that not only facilitates real-time communication but also provides tools for automation, analytics, and integration. Here’s a closer look at what Olark brings to the table:

Key Features:

Automation for Efficiency: Olark’s automation rules are designed to enhance customer engagement and streamline workflows. From auto-greetings to behavior-based custom messages and chat routing, Olark ensures that customer interactions are timely and relevant.
Real-time Analytics: Stay updated with live chat reports that provide insights into chat volume, customer satisfaction, and agent activity. This real-time data helps businesses make informed decisions and even offers the convenience of summary reports delivered directly to your inbox.
Transcript Insights: Dive deep into chat transcripts to uncover valuable feedback and insights about your customers. With Olark’s user-friendly interface, searching and filtering transcripts to extract actionable information becomes a breeze.
Customizable Chatbox Forms: Collect vital information from visitors before the chat starts. This context-rich data, gathered through customizable forms, empowers sales and support teams to offer tailored responses.
PowerUps for Enhanced Functionality: Elevate your Olark experience with PowerUps. These specialized features cater to specific needs in sales, growth, and service, ensuring that businesses have the flexibility to choose what they need.
Team Management: For businesses with larger chat teams, Olark offers tools for chat distribution, performance monitoring, and a shared database of canned responses for consistent and quick replies.
Seamless Integrations: Connect Olark with your favorite tools, be it CRMs, helpdesks, issue trackers, or analytics platforms. This ensures that live chat data flows seamlessly across your business ecosystem.


Immediate Engagement: With Olark, businesses can instantly engage visitors, leading to more leads and faster conversions.
Enhanced Customer Experience: Real-time chats mean customers get their queries resolved instantly, enhancing overall satisfaction.
Data-Driven Decisions: With real-time analytics and transcript insights, businesses can make decisions based on actual customer interactions.
Flexibility and Scalability: Whether you’re a startup or a large enterprise, Olark’s features and PowerUps ensure that the platform scales with your needs.


In a world where customers demand instant responses, Olark’s live chat solution stands out as a comprehensive tool that not only facilitates real-time interactions but also provides businesses with the tools they need to analyze, optimize, and integrate. Whether you’re looking to generate more leads, boost sales, or offer stellar customer support, Olark is equipped to help you achieve your business goals.

Price $29/mo



Tawk.To Live Chat: Elevate Your Customer Engagement


Tawk.To Live Chat is a robust and free solution designed to supercharge the live chat experience on your WordPress website. It not only facilitates real-time communication with your visitors but also provides a plethora of features that enhance user engagement and boost sales and conversions.

Key Features:

Continuous Monitoring: Engage with visitors in real-time, ensuring that their queries and concerns are addressed promptly.
Cross-Platform Compatibility: Whether your customers are on a desktop or mobile device, Tawk.To ensures seamless communication. It offers mobile apps compatible with iOS, Android, and Windows.
Customization and Branding: Tailor the chat widgets to match your brand aesthetics. Plus, you have the option to remove Tawk.To branding for a more personalized experience.
Efficient Communication Tools: With features like canned shortcuts, agent-to-agent messaging, and group messaging, communication becomes swift and efficient.
Advanced Monitoring and Reporting: Track visitor sentiment, engagement, and get detailed reporting. The Geo IP tracking lets you know where your visitors are chatting from.
Ticketing System: Built-in ticketing ensures that no customer query goes unresolved, even if it comes in outside of chat hours.
Security and Control: Features like secure encryption, domain restriction, and the ability to ban/unban visitors ensure that your chat environment remains secure.
Integration and Compatibility: Tawk.To boasts over 100 integrations, ensuring that it fits seamlessly into your existing tech stack.
Multilingual Support: Cater to a global audience with support for 27 languages and automated translation (beta).
Additional Features: From video & voice add-ons, screen sharing, and emoji support to in-chat payments and message sneak-peek, Tawk.To is packed with features that enhance the chat experience.


Enhanced Customer Engagement: Real-time chat ensures that customers get instant responses, leading to higher satisfaction levels.
Boosted Conversions: Addressing customer queries and concerns in real-time can lead to higher sales conversions.
Valuable Insights: Real-time monitoring provides insights into visitor behavior, helping in making informed business decisions.
Cost-Effective: Tawk.To offers a plethora of premium features for free, ensuring that businesses, irrespective of their size, can benefit from it.


Tawk.To Live Chat is more than just a chat tool; it’s a comprehensive solution designed to elevate the customer experience on your website. With its myriad of features, it ensures that businesses can engage, assist, and convert visitors with ease. Whether you’re a startup or an established business, Tawk.To is a must-have tool to enhance your online customer engagement strategy.

Price 1

Tawk.to Live Chat

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Update History 2024

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Updated on April, 2024

02.04.2023 – 02:16 A.M

Updated on March, 2024

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