Paldesk – Live Chat & Helpdesk
by Paldesk Team
Description
Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.
INTEGRATIONS:
Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.
• Email
• Facebook
• Twitter
• Android & iOS Apps
• Website
Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack!
Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.
MAJOR FEATURES:
Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.
Explore some of the essential features Paldesk has to offer, listed below.
• Multichat Support – Add multiple chats and install them on more than one website.
• Working Hours – Add multiple chats and install them on more than one website.
• Smart Chat Routing – Assign chats to the ideal agent.
• Ticketing – Create, manage, respond and resolve tickets.
• Predefined Answers – Respond to FAQ questions faster and get more done.
• chat Customization – Customize your look and color of your website chat.
• Notifications – Get notified via email when a new conversation arrives.
Compatible with Chrome, Firefox, Safari and Microsoft Edge.
EASY INSTALLATION
Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.
Start your journey! Get chatting! Download the Paldesk plugin now and sign up here for a free trial!
Override chat css Style
To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}/css/site/paldesk-chat-override.css.tpl
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