Description
The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.
Features
Manage support tickets (pending, open, solved)
Adds a Submit Ticket page to your website
Receive email notifications for new support tickets
Receive email notifications for support ticket responses
One support agent
Priorities – Add priorities to your support tickets (low, high, urgent, critical)
Internal notes
Premium Add-on
Custom front-end help desk showing new, open and closed tickets
Multiple support agents
Support tickets can be made private or public
Add popular tickets to your help desk page
Macros (add predefined responses to your support tickets)
Assign tickets to other support agents
Allow guests to submit support tickets
Choose a default ticket status
Upload files to support tickets and responses (HTML 5)
Link your help desk to an email address and automatically create support tickets when emails are received
Themes for the front-end help desk page (coming soon)
Customize your help desk through the use of shortcodes
Enable CAPTCHA on your support ticket submission form
Departments
Get the Sola Support Tickets Premium Version for only $29.99
Translations
Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!
English (default)
German (Michael Schulz)
French (Raymond Radet) (Etienne Couturier)
Spanish (Io)
Dutch (Johan Omlo)
Italian
Croatian (Sanjin Barac)
Bengali (Mayeenul Islam)
Portuguese – Portugal (Miguel Madeira Rodrigues)
Danish (Kenneth Wagner)
Turkish (Cahit Cengizhan)