SupportFlow
by Daniel Bachhuber, Varun Agrawal, Alex Mills, Andrew Spittle
Description
SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
A few of its features are:
Allow agents to create/reply tickets using web interface.
Customers can create ticket by sending an E-Mail or filling a web based form.
Agents can opt to get E-Mail notifications of replies of tickets.
Administrator can limit agents access to particular tags.
Administrators can see daily/weekly/monthly ticket statistics.
Agents can view tickets assigned to them in admin dashboard.
Agents can insert predefined replies to the tickets.
Agents can add their signature to tickets using one-click.
Agents can forward whole conversation to anyone using its E-Mail ID.
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).
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