Description

Umnico Live Chat is an omnichannel free online chat software to monitor and chat with website visitors. Install the chat plugin right now to generate more orders on your website, social media, and instant messengers.
Get customers, not visitors: Real-time live chat conversations on your website will help you to turn visitors into regular paying customers of your business.
‍ Monitor and engage your traffic: Get to know your visitors better, reach out to them first, engage audience with a chat to get more leads and purchases.
Add messengers to your website: Combine instant messengers with the chat plugin to talk to your customers on WhatsApp, Telegram, Facebook Messenger, VKontakte, and many more.
Create and manage a client base efficiently: Capture leads with custom chat forms and convert chats into deals with in-app social CRM by Umnico or connect your favorite CRM easily.

What is Umnico Live Chat?

Live chat (or online web chat) is a small widget window on a web page, through which a visitor can ask a sales rep or support team a question and get a prompt answer.
Umnico Live Chat is a functionality to answer customer questions and help with purchases in real-time. Chat on the site is also a good chance to reduce the cost of incoming and outgoing calls. Customers prefer live chat to other channels of communication because it’s convenient, instant, and doesn’t distract them. Companies choose live chat because it allows them to get insights into customer activity and quickly route inquiries to relevant employees and departments.

Why use Umnico Live Chat?

Umnico Live Chat is trusted by a plethora of websites around the globe as a leading all-in-one business messaging platform. Over 5,000 businesses choose Umnico Live Chat because it is much more than just a traditional live chat software — the omnichannel messaging platform provides integrations with email and popular social media and messaging services. This means you can process incoming messages from multiple channels within a single modern interface and analyze the audience’s preferences.
The implementation of a web chat plugin serves as a valuable addition to a business’s customer support suite, providing tangible benefits for both businesses and their website visitors. It aligns with the modern expectation for real-time, personalized interactions and contributes to a heightened overall customer experience.
Your clients prefer chats to calls. Improve the performance of your website right away. Sign up with Umnico and set up your live chat in a few minutes.

Powerful features to improve your website

Messengers linking: Umnico Live Chat plugin provides the functionality of a social widget. You can combine the live chat on your website with a variety of messengers and social media, including WhatsApp chat button, Telegram, Facebook, Instagram, Discord, and much more.

Branding and customization: You can customize the live chat widget to your brand’s colors, adjust its position and behavior to increase your audience engagement.

Build-in social CRM: Umnico brings the features of capable CRM, so you and your team can convert leads into customers with confidence and less effort.

Lead generation forms: When clicking on a chat widget, a user is asked to fill out a form, which automatically creates a deal card in Umnico CRM.

File sharing: Exchange photos, audio, video, documents, GIFs, and emojis with your prospects right on the web.

Real-time traffic analytics: With Umnico you can analyze the audience of your business, see what pages people visit, which sites brought them to your website, as well as their operating system and device type.

Proactive chat: Umnico Live Chat allows you to send a message to any website visitor first, focusing on the conversation and engaging a prospect in dialogue.

Typing insights: See what clients are typing even before they send the message. With this feature, you can always be ready with the reply.

Conversational AI: Set up and employ a GPT-based chatbot to deal with frequently asked questions, rule-based inquiries, and repetitive tasks.

Teamwork and collaboration: Assign conversations to your team members, and invite them to join open support discussions with customers.

Sales automation: Umnico allows you to distribute chats and leads among sales and customer support staff automatically, according to predetermined rules.

Performance reporting: Valuable and detailed insights on every customer interaction merged into the intuitive analytics dashboard.

Templates and fast responses: Develop preset responses for swift sending using hotkeys.

CWV-optimized: Umnico scripts are loaded asynchronously so it won’t affect your website loading speed.

… and many, many other features.

How to customize your live chat?

Create and customize the live chat widget in Umnico Inbox settings, so it can adhere to your brand guidelines. As soon as the Umnico Live Chat widget is deployed on your website, you are ready to go. From now on, you can start collecting data about your website audience, engaging your visitors with a proactive conversation, linking instant messengers, generating leads with custom forms, and much more.

How much does Umnico Live Chat cost?

Use Umnico Live Chat for free to communicate with your site visitors and track analytics. A premium subscription is not required to leverage the basic functionality of the online chat.
Social media and instant messenger features can be added later as a part of the premium subscription.

In case you need some help

The Umnico help desk team provides round-the-clock live support! If you require guidance, please feel free to explore our knowledge base. Use the live chat widget on the pages of our knowledge base to ask questions and seek support.

Supported languages

• English / English Live Chat Plugin
• Russian / Русский плагин чата для сайта (онлайн-консультант для сайта)
• German / Deutsch Live Chat Unterstützung Plugin
• Spanish / Español Complemento de Chat en Vivo
• Brazilian Portuguese / Português do Brasil Plugin de Chat ao Vivo