Description
YDS Support Ticket System enables you to easily create your own ticket system on your WordPress Theme. Users can submit/create tickets, ticket agents can answer tickets, change the ticket status, create categories, upload files and set priority. With a shortcode, you can display the create ticket form on the frontend. Visitors can register or login in order to get support, check status or create tickets. Admin can also allow guest users to make use of support system.
Features :
Ticket Creation by Admin
Visitor/Guest can create ticket from front-end
Priority, status, category selection for each ticket
Multiple file attachment for ticket and reply also attachments attached to mail as well
Ticket assignment mail notifications
Delete ticket by admin
Guest ticket submission
Mail notification upon new ticket submission for admin and originator
100% Ajax based functionality works 200% faster
Ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search
Smooth integration with WordPress themes
HTML editor for ticket issue
Custom Priority with ability to re-order, rename default Priority
Custom Categories with ability to re-order, rename default Category
Easy to Use
Unlimited Categories
Shortcode for Support Ticket System
Easy To Translate
Examples areas of use :
Technical support system
Trouble ticket system
Customer relationship management (CRM) system
Service request system
Company, hotel or real estate service desk
Helpdesk system
Appointment request system
Easy ticket management for large orgnization